it’s what your customers say about you that’s the true measure of how you stand in the marketplace.
When we first opened OfficePlanIt + Olab Studio, one of our goals was to deliver mind blowingly great service. We told everyone that was our intention and the standard we would hold ourselves to.
The thing is, often reality is what you perceive it to be. Each of us has a different perception of our own ‘world’. We’ve been so busy working at living up to the high expectations we’ve encouraged that it’s only now, several months later, that we’re pausing – briefly – to assess where we’re at.
Overall, we’re excited by the great customers who’ve supported us. Without them, obviously we wouldn’t be here. When we took stock of what you’ve been saying, we have to admit, it did make us feel really good.
Here are just a few of the comments you’ve made:
“Dear Jim and Theron,
We wanted to first thank you for the great deal on the table and chairs; they look fantastic in our new space. Now we can use our office the way we intended it to be. Second, we appreciate the efforts of the installation crew. They were friendly, timely and clean which seems like a rarity these days.
Your contribution to our new space is very much appreciated and you’re welcome to stop by anytime!
Best regards,
Christopher T. Veum, llDA, AAIA President AVRP Studios
Doug Austin, FAIA, BC, LEED AP CEO AVRP Studios”
… and here’s one from Jill Parker of xPlair Technology LLC:
“I just saw the new systems furniture in our new space and it ROCKS!!! Really nice quality and the step down walls look fabulous. What a difference high-quality systems furniture makes!
In my humble opinion, our systems furniture looks nicer than the HM Systems in our Dallas office. ”
Ken Herskind, President of XCom Global Inc told us:
“I just wanted to personally thank you and your team for the great work you all did for XCom! Your professionalism and dedication to quality service is much appreciated.
If you ever need a reference or anything else, please do not hesitate to contact me.”
…. and here’s one that was passed onto us. Seems like the word is spreading:
“Hi Steven and Andrea -
Hope you’re both doing well. It has been a while but I wanted to finally follow up and let you know how happy I am with the space, materials and the way everything came together. We are loving our space.
Steven – I also wanted to let you know that I tried working with (name withheld) but they were really unresponsive. So I did some research and found a guy named Theron Williams (Andrea – I think you might have worked with him?) at OfficePlanIt and he was fantastic – super responsive, great ideas and just a great guy. Anyway, just FYI – I’d highly recommend him….”
Well, it looks as if we’re fulfilling those expectations! But… we’re not content to rest on our laurels and we’ll be continually raising the bar – keep watching here for future updates!